CornerStone Staffing NG

Manager, Marketplace Fulfillment - Lagos

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Active since 04-04-2018 Job category Senior Management / Board
Location Lagos Level Senior Management
Educational level Master / Post-Graduate / ... Employment type Fixed term contract
Hours 0 Salary -
Our Client, a blue-chip company is looking to recruit a Manager, Marketplace Fulfillment. As a member of this dynamic team, you will own and manage all Direct to Consumer (DTC) supplier and logistics processes - forward and reverse - required to deliver high performance service results from an end to end supply chain perspective. She/he will manage vendor and supply chain partner relationships, and participating in ongoing process improvement.

  • Manage the day to day fulfillment for online order ensuring customer orders are delivered within the agreed upon SLAs
  • Develop and advance relationships (including negotiating arrangements) with key internal and external stakeholders, including vendor network
  • Synthesize large, complex data sets into clear, impactful metrics and reports that will help drive our business
  • Ensures OnTimeShipment/ Pickup and OnTimeDelivery for certain SKUs
  • Provides vendor forecasts and tracks vendor performance
  • Tracks OnTime Receiving, OnTheDock status, and Inbound Service Level Agreements (SLAs)
  • Lead the order fulfillment team
  • Partner with customer service to understand the customer and implement initiatives to deliver customer satisfaction
  • Work cross functionally with business partners in Logistics, E-commerce, Store Operations, Supply Chain, Customer Service, Merchandising and IT
  • Develop shipping revenue business rules based on profitability and competitive goals; work with online Merchandising teams to ensure item-level compliance with these business rules
  • Structured “systems” thinker. When engaging with any problem, you think not only about the immediate solution but also ways to efficiently solve problem at scale through systems and repeatable processes.
  • Entrepreneurial self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
  • High-energy, positive team player. You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are must.
  • Bachelor’s degree in Supply Chain/Transportation/Logistics, Business Management or related field
  • Minimum 7 years of direct fulfillment experience, with a solid understanding of fulfillment, transportation as well as backend site operation
  • 5 years of relevant experience including Supply Chain Management/Last Mile Operations, Strategy/Management, Vendor Management, and Project Management
  • Bonus points: VBA, R, Python, Looker, Tableau, SAS, MATLAB
  • Structured and organized thinker who can drive analytical projects to completion with minimal direction; intense analytical ability, attention to detail and ability to deep-dive when necessary
More information
This listing is a full-time job

Job category Senior Management / Board
Industry / Industries Logistics & Supply Chain
Region Nigeria

Contact information

Name CornerStone Staffing